Kevin is telling about Water Damage Restoration, flooded recovery experience in Manalapan County New Jersey.
Al: I’m here with Kevin Brady from Manalapan, NJ. Hi Keven.
Kevin: Hi, how are you?
Al: I’m good. So you had a caused loss upstairs it was the toilet leak?
Kevin: Yeah we had a toilet leak and it had a pooling of water in the downstairs bathroom, and next thing we knew we had a giant amount of water right there and and a huge problem to deal with in the middle of a holiday season and pandemic.
Al: Gotcha, gotcha. Um, tell us a little bit about your experience with AllStates please.
Kevin: Well my wife had called right away and used AllStates I wanna say a couple years ago, when we had a pipe leak in the kitchen. Um, so we had a high feeling about AllStates. We called, they answered all our questions and made sure we had help right away, despite it being the middle of the holiday season and everybody having many other things to do. I always felt like their top priority. My wife even said they offered, we were in a quarantine situation because of the Corona Virus, my wife said that they even offered to drop off groceries if we needed. AllStates went above and beyond in this case, and we really appreciate it.
Al: That is so awesome. And you are a repeat customer, that’s correct.
Kevin: And hopefully we never have to call again. If we were to have another problem AllStates is the way to go.
Another Joyful customer in Manalapan, NJ!
Al: Thank you Kevin. Can I ask you a few more question? What did you like best about AllStates? What stood out the most about us?
Kevin: Just the ability to answer a question. Any question we had, we can feel okay asking, and we feel like we got the knowledgeable answer, and a quick answer, and uh, we really just the up front and opened direction we had.
Al: I appreciate that. On a scale from one to ten, one being the lowest and ten being the highest, what would you rate us?
Kevin: I would say a 10.
Al: Would you refer us to family and friends?
Kevin: Yes definitely!
Al: Thank you so much! Good luck with everything!
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