Customer Service is our Main Priority
Everything we do is in regards to first-rate, excellence customer service. Client service is anything from the service you get on the phone, to your follow up after cleaning, the information we provide on the care of your carpet, the spotter and the shoe covers we leave…it’s all in place for your complete satisfaction.
Our technicians are sincere, clean-cut, and pleasant.
- We do everything we can to make your experience with us convenient and easy. – Our goal is always to make having your rug and floors cleaned a stress-free experience. We will make every effort to make the process efficient and easy, so your next visit you have us clean, you’ll know you just have to make the call and everything is taken care of.
- We’re nice people. – Our customers tell us many times, what sets us beyond the rest is we’re nice folks to deal with. We’re not rude on the telephone or in person. Every employee is a clean, friendly, polite, respectable, nice person…not someone attempting to hustle or take advantage of you.
- We respect your time. – We also don’t want to be a burden to our clients. We arrive once we say we will, or we call. We don’t want you pacing and wondering where we are for 3 or 4 hours. If we’re running late, we’ll contact you! We’ll inform you what’s going on and when to anticipate us, or alternatively you can just reschedule. If we are running early, we’ll also contact you. We don’t want to surprise you when you’re not ready for us.
What our clients say about us is way more powerful than anything we could say ourselves. You can read or view our clients’ testimonials to get more information about the quality customer care we provide.
We’ll take all the time essential to make sure you’re pleased. Even if we have to reschedule the next job to accomplish it, we’ll gladly do so. We won’t be satisfied unless you let us know you’re completely satisfied with the job we did.
We understand that we wouldn’t have 100s of ‘raving-fan’ customers if we didn’t make our clients happy.. That’s why our #1 top priority is having a happy client by the end of the day.
Our Floor Cleaning Expertise and Experience Matter
While expertise in floor cleaning is very important, so is our experience in the industry.
There’s a common misconception that having the finest equipment is all a company needs to clean carpet and rug properly. This is just not true.
Many companies own hot-water cleaners, but very few teach their staff how to use them correctly. Because of this, it’s important that you choose your carpet cleaner carefully.
The best cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), known as the Clean Trust.
As certified cleaning company, we are qualified to do warranty work as well as maintain the warranty on carpets, including carpets manufactured by the world’s largest carpet manufacturer, Shaw Industries.
We’re certified to care for and can help maintain your warranty on Shaw Industry carpets. Not every cleaning company can do that. If they’re not certified, they aren’t authorized to do warranty work.
All carpet cleaners are not alike, and we have fixed many problems other carpet cleaners have caused. We have saved carpets that our clients thought were finished after the last carpet cleaner made them look worse rather than better.
Ethical Business Practices
Our business practices are based on a simple philosophy: We perform what we say we’re going to do, and there aren’t any hidden charges.
We offer legitimate offers with real expiration dates, and we’d never consider “bait and switch” tactics. We are strongly against unethical practices and do not use them at all in our business.
In contrast with many other companies in our industry, we’re about educating our clients on how they can avoid carpet cleaning rip-offs. We have a free “Consumer’s Guide to Carpet Cleaning” we offer as an educational resource. Even if you don’t hire us, we can at least guide you in the right direction so you don’t pick the wrong cleaning company.
We take customer service seriously, and we’re proud of our knowledge and our experience. The very last thing we would ever do is rip off or scam a client.
We offer a unique combination of experience, expertise, and ethical business practices.
We’ve been cleaning carpets for a very long time. Ours is a family business, and cleaning floors (carpets, Upholstery, tile and grout, wood floor and marble) is what we do. It’s our bread and butter, and our hearts are completely into what we’re doing. That’s why we’re confident we provide the best possible carpet cleaning experience to every one of our clients.